Splashzilla

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Delivery & returns

Last updated 7 July 2026

Delivery

Panels are produced to order and delivered across mainland UK. Typical timescales from quote acceptance, by material:

Large panels travel on specialist couriers or palletised freight and need someone present to receive them. Your exact delivery date is confirmed with your quote, and again at dispatch with tracking where the carrier provides it. Delivery is included in the price we quote — there are no surprise charges at the door.

Arrived damaged? Our promise

Please unwrap and check your panels on the day they arrive. If anything is cracked, scratched or otherwise damaged in transit, photograph it within 48 hours and email the photos to hello@splashzilla.com — we remake and redeliver the affected panel free of charge. No forms, no quibbling.

Returns on made-to-measure goods

Because every panel is cut and printed individually to your dimensions and artwork, made-to-measure goods are exempt from the standard 14-day change-of-mind return (Consumer Contracts Regulations 2013). You can cancel free of charge any time before production starts. If anything arrives faulty or not as described, your rights under the Consumer Rights Act 2015 apply in full — we will repair, replace or refund as the law requires.

Accessories

Unused accessories (trim kits, adhesive kits, care kits) in their original packaging can be returned within 14 days of delivery for a refund — email us for a returns address.

Getting it fitted

Panels are supplied for installation by you or your fitter. Every order ships with our fitting guide, and the installer pack includes a printed spec sheet for your exact panels — most bathroom fitters will recognise everything in it. We’re happy to talk directly to your fitter before or during installation.